I can’t link my bank account to the app
Possible root cause 1: you can’t confirm your bank account, or you are linking the wrong bank account
You previously linked a bank account to the app and can’t confirm it. Or you receive an error message in the app saying that you have linked the wrong account?
Then it’s likely that you had already linked a different bank account in the past. Please email the IBAN number of that bank account and the mobile phone number to support@payconiq.be. This way, we can resolve this issue together with you.
Possible root cause 2: you are trying to link your professional account to the app
Important: It is not possible to link a professional bank account. Are you a merchant? Then discover our Payconiq solutions.
Possible root cause 3: you did not complete all necessary steps in your bank’s app or webpage
Select your bank from the list in your app to link your account. The app or the webpage of your bank will open automatically.
Tip 1: Make sure your bank app is installed on your smartphone.
Tip 2: Use a known web browser if you are linking via a webpage: Google Chrome, Mozilla Firefox, Safari.
Follow ALL steps in your bank app or on the webpage of your bank to link your account.
Do NOT close your bank app or webpage before completing all steps. Once all steps have been completed, you will be automatically redirected to the Payconiq by Bancontact app. In some cases, a pop-up may appear in your bank app or webpage; select the Payconiq by Bancontact app. If you manually return to our app, your bank account will not be successfully linked.
If you encounter a different issue while linking your bank account to the app, please send an email with your name, your bank, and details about the specific step where the issue occurs to support@payconiq.be.
Tip: A screenshot can help us to identify the issue even quicker.
Other FAQs
-
Getting started
- I can’t link my bank account to the app
- I can’t add my Bancontact card to the app. / I receive an error message when I try to add my Bancontact card to the app.
- I did not receive the verification code via email during the installation procedure. What happens now?
- I did not receive a verification code via text message code during the installation procedure.
- I entered the wrong verification code during the installation procedure.
-
Making payments
- I made a donation with the Payconiq by Bancontact app to a charity. Am I entitled to a tax certificate?
- When I want to pay someone back, do I have to stay with the recipient until the end of the transaction?
- The messages on my account statements about payments between friends are different from the messages in my transaction history in the app. Why is that?
- How long do the transactions in my history remain visible for?
- If I want to pay a friend or colleague via the app, does that person have to be a customer at my bank?
-
Privacy and security
- I want to log in to the app, but I've changed my phone number or email address.
- Why does the app need access to the camera in my device?
- Why does the app want to send messages to me?
- How can I protect the data in my app?
- I use my smartphone to make payments. Does my mobile phone operator have access to my personal data?
- Functions of the app
- Services
-
What to do in case of?
- How can I delete my Payconiq by Bancontact account
- Is it normal that I need to fill in my email address and phone number in the app during an update?
- Why do I need to update my app?
- I get a message in the app that I need to update my app, is this mandatory?
- How do I reset my Payconiq by Bancontact-app?
-
Miscellaneous
- I have to replace the SIM card in my device. What happens to the Payconiq by Bancontact app?
- I can’t manage to install the app. What are the possible causes?
- I can no longer pay with my Payconiq by Bancontact app. I get a message that my bank is refusing the payment because my card or the beneficiary's card is blocked.
- I’m seeing this error message: ‘Your device does not meet our security requirements. Please see
- I’m seeing the ‘Authorisation failed’ error message. What can I do to resolve it?