I did not receive the verification code via email during the installation procedure. What happens now?
During the installation process, you will be asked to enter your email address. You will then receive a code via mail to confirm your e-mail address.
You will immediately receive the code via mail; which is valid for 15 minutes.
If you still haven’t received the code after 15 minutes?
- Check to make sure you have entered the correct e-mail address. Then, if you have still not received the code, check your spam inbox or in the junk email folder.
- Do we send the code to an old email address to which you no longer have access to? Then send us an email with your name, mobile phone and old email address to support@payconiq.be.
Tap 'E-mail message not received?' to receive a new code.
If you still didn’t receive a verification code via e-mail, then send us an e-mail with your name, mobile phone number and a description of your problem to support@payconiq.be. We will look together with you to find a solution.
Other FAQs
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Getting started
- I can’t link my bank account to the app
- I can’t add my Bancontact card to the app. / I receive an error message when I try to add my Bancontact card to the app.
- I did not receive the verification code via email during the installation procedure. What happens now?
- I did not receive a verification code via text message code during the installation procedure.
- I entered the wrong verification code during the installation procedure.
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Making payments
- I made a donation with the Payconiq by Bancontact app to a charity. Am I entitled to a tax certificate?
- When I want to pay someone back, do I have to stay with the recipient until the end of the transaction?
- The messages on my account statements about payments between friends are different from the messages in my transaction history in the app. Why is that?
- How long do the transactions in my history remain visible for?
- If I want to pay a friend or colleague via the app, does that person have to be a customer at my bank?
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Privacy and security
- I want to log in to the app, but I've changed my phone number or email address.
- Why does the app need access to the camera in my device?
- Why does the app want to send messages to me?
- How can I protect the data in my app?
- I use my smartphone to make payments. Does my mobile phone operator have access to my personal data?
- Functions of the app
- Services
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What to do in case of?
- How can I delete my Payconiq by Bancontact account
- Is it normal that I need to fill in my email address and phone number in the app during an update?
- Why do I need to update my app?
- I get a message in the app that I need to update my app, is this mandatory?
- How do I reset my Payconiq by Bancontact-app?
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Miscellaneous
- I have to replace the SIM card in my device. What happens to the Payconiq by Bancontact app?
- I can’t manage to install the app. What are the possible causes?
- I can no longer pay with my Payconiq by Bancontact app. I get a message that my bank is refusing the payment because my card or the beneficiary's card is blocked.
- I’m seeing this error message: ‘Your device does not meet our security requirements. Please see
- I’m seeing the ‘Authorisation failed’ error message. What can I do to resolve it?