If I want to pay a friend or colleague via the app, does that person have to be a customer at my bank?
No, not at all. If you want to pay a friend or colleague via your contact list, remotely and using a mobile device, then that person needs to have the Payconiq by Bancontact app. If your friend is somewhere nearby and you want to make the payment by scanning a QR code with your smartphone, then your friend will also need to have the Payconiq by Bancontact app or some other banking app that has this function.
Other FAQs
-
Getting started
- I can’t add my Bancontact card to the app. / I receive an error message when I try to add my Bancontact card to the app.
- I can’t link my bank account to the app
- I did not receive a verification code via text message code during the installation procedure.
- I did not receive the verification code via email during the installation procedure. What happens now?
- I entered the wrong verification code during the installation procedure.
-
Making payments
- Can I make or receive payments for any amount with the app?
- Can the same QR code be scanned by different payers?
- How long do the transactions in my history remain visible for?
- I have made an incorrect payment. What do I need to do?
- I made a donation with the Payconiq by Bancontact app to a charity. Am I entitled to a tax certificate?
-
Privacy and security
- How can I protect the data in my app?
- I use my smartphone to make payments. Does my mobile phone operator have access to my personal data?
- I want to log in to the app, but I've changed my phone number or email address.
- What personal data is contained in the app?
- Why does the app need access to the camera in my device?
- Functions of the app
- Services
-
What to do in case of?
- How can I delete my Payconiq by Bancontact account
- I get a message in the app that I need to update my app, is this mandatory?
- Is it normal that I need to fill in my email address and phone number in the app during an update?
- Why do I need to update my app?
- How do I reset my Payconiq by Bancontact-app?
-
Miscellaneous
- How can I subscribe to the Payconiq by Bancontact newsletter?
- I can no longer pay with my Payconiq by Bancontact app. I get a message that my bank is refusing the payment because my card or the beneficiary's card is blocked.
- I can’t manage to install the app. What are the possible causes?
- I have forgotten my PIN or have entered an incorrect PIN three times. What do I need to do?
- I have to replace the SIM card in my device. What happens to the Payconiq by Bancontact app?