Invoices | Who is POM?
POM is a player in the Belgian payment industry. Organisations in diverse industries can easily create, send, and track payment requests via the platform offered by POM.
Thanks to the user-friendly payment solutions such as QR codes and payment links, more invoices, fines, taxes, licences, … are being paid on time.
Regarding the new feature, POM compares your data with the data available from companies. You will receive invoices linked to your email address or mobile phone number. If your details match, future invoices will automatically appear in your app.
Visit www.pom.be for more info.
Other FAQs
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Getting started
- I can’t add my Bancontact card to the app. / I receive an error message when I try to add my Bancontact card to the app.
- I can’t link my bank account to the app
- I did not receive a verification code via text message code during the installation procedure.
- I did not receive the verification code via email during the installation procedure. What happens now?
- I entered the wrong verification code during the installation procedure.
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Making payments
- Can I make or receive payments for any amount with the app?
- Can the same QR code be scanned by different payers?
- How long do the transactions in my history remain visible for?
- I have made an incorrect payment. What do I need to do?
- I made a donation with the Payconiq by Bancontact app to a charity. Am I entitled to a tax certificate?
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Privacy and security
- How can I protect the data in my app?
- I use my smartphone to make payments. Does my mobile phone operator have access to my personal data?
- I want to log in to the app, but I've changed my phone number or email address.
- What personal data is contained in the app?
- Why does the app need access to the camera in my device?
- Functions of the app
- Services
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What to do in case of?
- How can I delete my Payconiq by Bancontact account
- I get a message in the app that I need to update my app, is this mandatory?
- Is it normal that I need to fill in my email address and phone number in the app during an update?
- Why do I need to update my app?
- How do I reset my Payconiq by Bancontact-app?
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Miscellaneous
- How can I subscribe to the Payconiq by Bancontact newsletter?
- I can no longer pay with my Payconiq by Bancontact app. I get a message that my bank is refusing the payment because my card or the beneficiary's card is blocked.
- I can’t manage to install the app. What are the possible causes?
- I have forgotten my PIN or have entered an incorrect PIN three times. What do I need to do?
- I have to replace the SIM card in my device. What happens to the Payconiq by Bancontact app?