How will I be invoiced?
At the beginning of each month, you will receive an invoice with a summary of charges for the transactions you received in the previous month. This invoice will be sent to the e-mail address you provided when you signed your contract (this is often the same e-mail address you use to log into the Merchant Portal).
The charges for your transactions will then be debited from your account 14 days after your invoice is sent, by SDD mandate or direct debit. You will find your personal reference for this mandate in the welcome e-mail you received after signing your Payconiq contract.
If there are no Payconiq transactions from your customer in a particular month, then you will not receive an invoice. You will only pay for what you use.
On a yearly basis, an operating fee of 18 € will be invoiced to cover costs linked to your merchant account.
For more information about charges, please contact us - it's obligation-free.
Other FAQs
- Payconiq solution
- My Payconiq payouts
- Managing my merchant account
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Payconiq solutions for merchants
- What are the limits for receiving Payconiq payments?
- Where can I track the payment made via my Payconiq by Bancontact app?
- Payconiq GO | What is the API key and PPID (Product ID) and where can I find them?
- Payconiq GO | Why does Payconiq require an additional email address to set up a GO user?
- Payconiq GO | I want to create a new GO user. What do I need to do?
- Request a Merchant contract
- Get going with the Merchant Portal
- My Payconiq invoice
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About meal vouchers via Payconiq
- How do Payconiq meal vouchers work for customers?
- How can you activate or ask payments with meal vouchers via Payconiq?
- How is a ‘combined’ transaction involving meal vouchers and Payconiq paid out?
- Meal voucher payments are missing from my payment statement.
- What are the benefits of meal vouchers via Payconiq?
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Operating fee
- I have multiple Payconiq Merchant accounts (Merchant IDs) for my business. How can I merge these accounts?
- Is VAT included in the annual operating fee invoice of € 18?
- My VAT number has changed. Why am I being charged an operating fee again?
- Will the transaction cost be increased as well?
- I received an invoice for the operating fee but I do not agree with this. How can I get a refund?