How can I request a Merchant Portal password?
If you have forgotten your password, or if the link provided in the password email is no longer valid, please follow these steps:
- Open portal.payconiq.com.
- Click ‘Forgot password’.
- Enter your login details. Your login is the email address you provided on your Payconiq contract.
- If you do not receive an email with a link to reset your password, please contact customer service.
Still no luck? Please fill in the request form and we will reinstate your access as quickly as possible.
Other FAQs
- Payconiq solution
- My Payconiq outgoings
- Managing my merchant account
-
Payconiq solutions for merchants
- Payconiq GO | I want to create a new GO user. What do I need to do?
- Payconiq GO | What is the API key and PPID (Product ID) and where can I find them?
- Payconiq GO | Why does Payconiq require an additional email address to set up a GO user?
- What are the limits for receiving Payconiq payments?
- Where can I track the payment made via my Payconiq by Bancontact app?
- Request a Merchant contract
- Get going with the Merchant Portal
- My Payconiq invoice
-
About meal vouchers via Payconiq
- How can you activate or ask payments with meal vouchers via Payconiq?
- How is a ‘combined’ transaction involving meal vouchers and Payconiq paid out?
- How do Payconiq meal vouchers work for customers?
- Can I also accept eco, gift or consumer cheques through Payconiq?
- How can I track my ‘combined’ meal vouchers and Payconiq transactions?
-
Operating fee
- Does the operation fee still apply when no transaction has been made?
- I have multiple Payconiq Merchant accounts (Merchant IDs) for my business. How can I merge these accounts?
- I received an invoice for the operating fee but I do not agree with this. How can I get a refund?
- Is VAT included in the annual operating fee invoice of € 18?
- My VAT number has changed. Why am I being charged an operating fee again?