I have received an e-mail asking me to update my company details. Why?
To prevent money laundering and terrorist financing, Bancontact Payconiq Company NV/SA is required by law to verify all user identities.
This verification takes place when new traders first join, and subsequently on a regular basis after that. This ensures that all data is up to date. Are your details out of date or do your business details need to be reviewed? If so, you will receive an email asking you to update this information. At the present time, this has no impact on the acceptance and processing of Payconiq payments for your business.
Please note, however, that in line with legislation, your data must be updated within a set period of time, so it is important you complete this promptly. If you do not, Bancontact Payconiq Company NV/SA will be obliged to unilaterally terminate the agreement.
Still have a few questions or do you need more help? Please don't hesitate to get in touch with the helpdesk using our contact form.
Other FAQs
- Payconiq solution
- My Payconiq payouts
- Managing my merchant account
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Payconiq solutions for merchants
- PAYCONIQ GO | How does Payconiq GO user management work?
- Payconiq GO | I want to create a new GO user. What do I need to do?
- Payconiq GO | What is the API key and PPID (Product ID) and where can I find them?
- Payconiq GO | Why does Payconiq require an additional email address to set up a GO user?
- What are the limits for receiving Payconiq payments?
- Request a Merchant contract
- Get going with the Merchant Portal
- My Payconiq invoice
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About meal vouchers via Payconiq
- How do Payconiq meal vouchers work for customers?
- How can you activate or ask payments with meal vouchers via Payconiq?
- How is a ‘combined’ transaction involving meal vouchers and Payconiq paid out?
- Can I also accept eco, gift or consumer cheques through Payconiq?
- How can I track my ‘combined’ meal vouchers and Payconiq transactions?
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Operating fee
- Does the operation fee still apply when no transaction has been made?
- I have multiple Payconiq Merchant accounts (Merchant IDs) for my business. How can I merge these accounts?
- I received an invoice for the operating fee but I do not agree with this. How can I get a refund?
- Is VAT included in the annual operating fee invoice of € 18?
- My VAT number has changed. Why am I being charged an operating fee again?