I received an invoice for the operating fee but I do not agree with this. How can I get a refund?
In case you are a merchant with a Payconiq contract, and you do not agree with the operating fee, you can contact support: info@payconiq.be with a description of your request. So, we can organise the refund of the operating fee and the termination of your contract.
The deadline to request a refund for the first invoice of the operating fee is June 1st 2024.
Your contract will end within two weeks after we received your termination request. Meaning that you will no longer be able to offer Payconiq to your customers from that moment on.
Other FAQs
- Payconiq solution
- My Payconiq payouts
- Managing my merchant account
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Payconiq solutions for merchants
- What are the limits for receiving Payconiq payments?
- Where can I track the payment made via my Payconiq by Bancontact app?
- Payconiq GO | What is the API key and PPID (Product ID) and where can I find them?
- Payconiq GO | Why does Payconiq require an additional email address to set up a GO user?
- Payconiq GO | I want to create a new GO user. What do I need to do?
- Request a Merchant contract
- Get going with the Merchant Portal
- My Payconiq invoice
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About meal vouchers via Payconiq
- How do Payconiq meal vouchers work for customers?
- How can you activate or ask payments with meal vouchers via Payconiq?
- How is a ‘combined’ transaction involving meal vouchers and Payconiq paid out?
- Meal voucher payments are missing from my payment statement.
- What are the benefits of meal vouchers via Payconiq?
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Operating fee
- I have multiple Payconiq Merchant accounts (Merchant IDs) for my business. How can I merge these accounts?
- Is VAT included in the annual operating fee invoice of € 18?
- My VAT number has changed. Why am I being charged an operating fee again?
- Will the transaction cost be increased as well?
- I received an invoice for the operating fee but I do not agree with this. How can I get a refund?